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Shipping Information

Shipping Rates

AUSTRALIA, AUSTRALIA POST (STANDARD SERVICE)

Rate: $10 or Free On Orders Over $100

Delivery Time: 2+ Business Days

INTERNATIONAL, DHL EXPRESS

Rate: $40 or Free On Orders Over $300

Delivery Time: 10+ Business Days

ORDER PROCESSING & DISPATCH TIMES

Orders are dispatched from our Newcastle warehouse. Orders placed prior to 12pm on Wednesdays will be shipped on the Wednesday. Orders received after 12pm on Wednesday will be shipped on the Friday. Orders placed on the weekend will be shipped the following Monday.

INVALID SHIPPING ADDRESSES

We are unable to ship to Australia or International P.O boxes.


Returns Policy

Return Policy

Steel City is committed to ensuring your complete satisfaction with each of your purchases. We gladly accept free returns within seven days of delivery. See conditions below.

 

Online Returns Policy

All items must be in their original condition; unworn, unused, unwashed with the swing tags attached, and are accepted at the discretion of our team.

 

Australian orders:

Full price items can be returned free of charge within seven days of delivery using our reply paid Australia Post service providing the order is over $100.

Full price purchases under $100 can be returned for refund or store credit at the customers own expense. Return shipping is charged at a flat fee of $10 per return, which will be deducted from your refund or store credit.

We are not able to offer exchanges and instead encourage you to place a new order for your desired item and returning the original item for a refund.

Sale items are not eligible for return or credit unless faulty. Please choose carefully and if you have any questions regarding a sale item please contact our customer service team.

 

INTERNATIONAL orders:

Full price INTERNATIONAL orders can be returned at the customers own expense. Please use a reliable and trackable return service, as Steel City will not take responsibility for any returns lost or damaged in transit.

To initiate a return, please email us at info@steel-city.com and include
your order number.

 

Refunds

Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process, depending on your financial institution.

 

Credit Notes

Once your return has been received and processed, a credit note will be issued to you by email. The credit note will include a code to be redeemed online. Credit 

 

Customer Service

Please contact our customer service team with any questions at info@steel-city.com or call 1800 816 042. 

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